khalo vip Privacy Policy

1. Information We Collect

When you register for and use the khalo vip Platform, we collect several categories of personal data. We gather only what is necessary to provide you with a secure, compliant, and personalised gaming experience. The categories of data we collect are set out below.

Identity & Contact Data

During the registration process and throughout the lifetime of your account, we collect your full legal name, date of birth, residential address in Bangladesh, email address, and a mobile phone number registered to a Bangladeshi network operator (such as Grameenphone, Robi, Banglalink, Teletalk, or Airtel Bangladesh). This information is required to create and verify your khalo vip account.

Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to confirm that all players are aged 18 years or above, we collect copies of government-issued identity documents. Acceptable documents include your National Identity Card (NID), passport, or another government-issued photo identification issued by a Bangladeshi authority. We may also collect a selfie photograph to perform a liveness check against your submitted documents.

Financial & Payment Data

We collect data related to your deposits and withdrawals, including the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard), transaction reference numbers, transaction amounts in BDT, and timestamps. We do not store full card numbers or mobile banking PINs — payment credentials are handled by PCI-DSS compliant third-party payment processors.

Gaming & Betting Activity Data

We record a full history of your activity on the Platform, including game sessions played, bet amounts, game outcomes, bonus claims and wagering progress, sports markets wagered on, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.

Technical & Device Data

When you access the Platform from any device — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar — we automatically collect your IP address, device type and model, operating system, browser type and version, screen resolution, and referring URL. This data is used for fraud prevention, security monitoring, and platform compatibility.

Communications Data

We retain records of all communications between you and the khalo vip support team, including live chat transcripts, email correspondence, and any documents or screenshots you provide when raising a support request or formal complaint. All support communications are conducted in English.

2. How We Use Your Data

The personal data we collect is used for the following purposes. We process your data only where we have a valid legal basis for doing so, as described in section 3 of this Privacy Policy.

Where we rely on your consent to send you personalised promotional communications — such as bonus offers tied to BPL cricket, IPL, T20 World Cup, Eid, or Pohela Boishakh — you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting our support team at support@khalo-vip.com.

3. Legal Basis for Processing

khalo vip processes personal data on the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: Processing that is required to fulfil our contract with you — specifically, to operate your account, process your bets and transactions, and deliver the services you have requested on the Platform.
• Legal obligation: Processing that is required to comply with applicable legal and regulatory requirements, including KYC identity verification, age verification, anti-money laundering (AML) checks, and the retention of transaction records.
• Legitimate interest: Processing carried out for purposes that are in the genuine interest of the Company — such as fraud prevention, platform security, abuse detection, and analytics — where those interests do not override your fundamental privacy rights.
• Consent: Processing activities for which we ask for your explicit agreement, primarily the sending of personalised marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Data Sharing & Disclosure

khalo vip does not sell, lease, or rent your personal data to any third party for their own marketing or commercial purposes. We may share your data only in the limited circumstances described below, and only to the extent necessary for each stated purpose.

Payment Service Providers

To process your deposits and withdrawals, we share necessary transaction data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and card processing networks such as Visa and Mastercard. These partners process your financial data under their own privacy policies and are bound by contractual data protection obligations with khalo vip.

Game Studio Providers

The casino games and sports data feeds available on the khalo vip Platform are provided by licensed third-party studios, including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, and Habanero. These providers receive the minimum data necessary to authenticate your game session and record game outcomes. They operate under their own data protection frameworks and are contractually prohibited from using your data for any purpose other than delivering their game service.

Identity Verification Partners

We use specialist third-party KYC and identity verification services to authenticate your identity documents and perform age verification checks. These partners process only the specific data required for verification and are bound by strict confidentiality and data security obligations.

Regulatory and Law Enforcement Authorities

We may disclose personal data to competent regulatory authorities or law enforcement agencies where we are legally required to do so, including in connection with anti-money laundering (AML) reporting obligations, the investigation of fraud, or compliance with a court order or legally binding government directive.

Corporate Transactions

In the event of a merger, acquisition, or sale of the Company or a substantial portion of its assets, personal data held by khalo vip may be transferred to the acquiring entity as part of that transaction. We will notify affected players via the Platform in advance of any such transfer and will ensure that appropriate data protection safeguards remain in place.

5. Cookies & Tracking Technologies

The khalo vip Platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. A cookie is a small text file placed on your device by your browser when you visit a website. Cookies allow us to recognise your device on subsequent visits and to remember your preferences and session state.

Types of Cookies We Use

• Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They enable you to log in to your account, maintain your authenticated session, and navigate between pages. These cookies cannot be disabled without impairing Platform functionality.
• Functional cookies: These remember your preferences, such as your preferred language (English), display settings, and responsible gaming tool configurations, so that you do not need to re-enter them on each visit.
• Analytics cookies: We use anonymised analytics data to understand how players interact with the Platform — which pages are visited most frequently, where users navigate from, and how long sessions last. This data helps us improve the Platform experience over time.
• Security cookies: These cookies support our fraud detection and account security systems by helping us identify suspicious login patterns or unusual device behaviour associated with your account.

Managing Your Cookie Preferences

You may configure your browser settings to block or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your khalo vip account and will impair core Platform functionality. Instructions for managing cookies in common browsers are available in your browser's help documentation.

We do not use third-party advertising or retargeting cookies. We do not share cookie data with advertising networks or social media platforms.

6. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and to comply with our legal and regulatory obligations. The retention periods set out below reflect the minimum periods we are required to hold data in connection with financial transaction records, KYC compliance, and responsible gaming obligations.

When personal data is no longer required for any of the above purposes, we will securely delete or anonymise it in a manner that prevents reconstruction of the original data. Where complete deletion is not immediately possible due to backup system architecture, the data will be isolated and protected from further active processing until deletion is possible.

7. Data Security

khalo vip takes the security of your personal data seriously. We implement a layered set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction.

Technical Security Measures

• All data in transit between your device and our servers is encrypted using TLS 1.2 or higher (256-bit SSL encryption).
• Sensitive data at rest — including identity documents and payment references — is encrypted using AES-256 encryption.
• Player passwords are stored using one-way cryptographic hashing algorithms. We do not store plaintext passwords at any point.
• Our infrastructure is protected by enterprise-grade firewalls, intrusion detection systems (IDS), and distributed denial-of-service (DDoS) mitigation services.
• Two-factor authentication (2FA) via SMS OTP is available to all players and is strongly recommended.

Organisational Security Measures

• Access to personal data is restricted on a strict need-to-know basis. Staff members can access only the data required to perform their specific role.
• All staff with access to personal data undergo mandatory data protection training before being granted access rights.
• We conduct regular internal security audits and vulnerability assessments of our Platform infrastructure.
• In the event of a data security incident that poses a risk to player rights or freedoms, we will notify affected players and relevant authorities as required, without undue delay.

8. Your Privacy Rights

As a player on the khalo vip Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at support@khalo-vip.com with a clear description of your request in English. We will respond within 10 business days measured in Bangladesh Standard Time (UTC+6).

• Right of access: You may request a copy of the personal data khalo vip holds about you, along with information about how that data is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may update most personal details directly within your account dashboard.
• Right to erasure: You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Please note that we may be legally required to retain certain data, such as KYC and transaction records, notwithstanding an erasure request.
• Right to restrict processing: You may request that we temporarily restrict the processing of your personal data while a dispute or correction request is being resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that we provide you with your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object at any time to the processing of your personal data for direct marketing purposes, including profiling carried out for marketing purposes. You may also object to processing based on our legitimate interests, though we may be able to demonstrate compelling grounds that override your objection.
• Right to withdraw consent: Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

We will verify your identity before processing any data rights request to ensure that personal data is not disclosed to an unauthorised individual. We will not charge a fee for processing a rights request unless the request is manifestly unfounded or excessive.

9. Third-Party Services & Game Providers

The khalo vip Platform integrates with a number of third-party services in order to deliver its full range of casino games, sports betting markets, payment options, and security infrastructure. While we carefully vet all third-party partners and require them to meet our data protection standards contractually, their collection and use of data is ultimately governed by their own privacy policies.

Game Studios

Games on the Platform are provided by studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, and Habanero. When you launch a game, a session token is passed to the relevant game studio to authenticate your session. Game studios do not receive your full name, NID details, or payment information unless required for specific game compliance purposes.

Sports Data Providers

Live sports odds and event data for cricket (BPL, IPL, T20 World Cup, ICC events), football, and other markets are sourced from licensed sports data feed providers. These feeds are consumed server-side and do not result in any direct sharing of your personal data with those providers.

Analytics and Infrastructure

We use analytics and cloud infrastructure services to monitor Platform performance and uptime. Any analytics data processed by these services is anonymised or pseudonymised before transmission, meaning it cannot be used to identify you directly.

10. Changes to This Privacy Policy

khalo vip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. We will publish the revised Privacy Policy at https://khalo-vip.com/privacy-policy with the updated effective date clearly indicated at the top of the document.

Where changes are material — for example, if we begin processing a new category of personal data, change our retention periods, or alter the basis on which we share data with third parties — we will notify registered players via the Platform's notification system and by email to the address on file, providing reasonable advance notice before the changes take effect.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of, and agreement to be bound by, the updated policy. If you disagree with any material change, you may close your account as described in the khalo vip Terms & Conditions.

11. Contact & Data Protection Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that khalo vip holds about you, please contact us using the details below. All correspondence must be submitted in English. Our team operates on Bangladesh Standard Time (UTC+6), 24 hours a day, 7 days a week.

Data Protection Contact:

khalo vip Privacy & Data Protection Team
Email: support@khalo-vip.com
Response time: Within 10 business days (Bangladesh Standard Time, UTC+6)

When submitting a privacy-related request, please include your registered khalo vip username, the email address associated with your account, and a clear description of your request or concern. This will allow us to locate your records promptly and respond accurately.

We are committed to resolving all data protection enquiries fairly and efficiently. If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter through appropriate dispute resolution channels as described in our Terms & Conditions.